Shipping Protection Insurance

Shipping Protection Policy

Terms and Conditions of Use

To enhance your shopping experience, skyloongtech.com (“Skyloong”, “we”, “us”, or “our”) offers an optional Shipping Protection Insurance Service (“Shipping Protection”, “Service”). By purchasing this Service, your order may be eligible for compensation in the event of loss, damage, or mis-delivery during transit, subject to the terms and conditions set forth below.

1. Scope of Coverage

This service provides coverage solely for the following shipping-related incidents occurring after the order has been dispatched:

1.1 Loss Coverage

A shipment shall be deemed lost under any of the following circumstances:

  • International Shipments (Not Delivered):
    If the parcel is not marked as “delivered” by the carrier within 60 days from the shipment date.
  • Marked as Delivered but Not Received:
    If the carrier’s tracking status shows “delivered” but you did not receive the package, the shipment may be considered lost provided that sufficient supporting documentation is submitted, which may include but is not limited to:
    • Police report
    • Carrier confirmation letter
    • Security footage or other reasonable evidence

Claim Time Limit:

  • Claims for undelivered shipments must be submitted within 90 days from the shipment date.
  • Claims for packages marked as “delivered” must be submitted within 7 days from the date the tracking status is updated to “delivered”.

1.2 Damage Coverage

If your package or its contents are damaged during transit, you may file a claim for compensation.

  • Damage must be reported within 7 days from the date the carrier’s tracking status is updated to “delivered”.
  • Clear photos or videos of the damaged package and product must be provided upon request.

Please note:
If only the outer packaging is damaged, but the keyboard and its components are intact, fully functional, and usable as intended, such condition does not qualify as damage under this Damage Coverage and is not eligible for compensation under the Shipping Protection Service.

1.3 Mis-delivery Coverage

If the tracking status shows “delivered” but the package was delivered to an address other than the address provided in your order:

  • You must first contact the carrier to attempt correction or retrieval.
  • Any reasonable re-delivery costs caused solely by the courier’s mis-delivery may be covered by Skyloong.
  • If the package cannot be located, the claim will be handled as a loss claim.

Claim Time Limit:
Claims must be submitted within 7 days from the date the tracking status is updated to “delivered”.

2. Compensation and Payment

  • Approved claims will be compensated by a full refund to the buyer’s original payment method or, at Skyloong’s discretion, a replacement shipment.
  • Compensation shall not exceed the original purchase price of the product.
  • Shipping fees, taxes, customs duties, and the Shipping Protection fee itself are not refundable.
  • Shipping Protection does not cover delivery delays and does not provide any delay-related compensation.

3. Shipping Protection Fee

  • Shipping Protection is an optional service.
  • The service fee equals 5% of the product price.
  • Once the order has been shipped, the Shipping Protection fee is non-refundable.

4. Exclusions

Shipping Protection does not cover any loss, damage, or expense caused by or resulting from:

  1. War, civil unrest, rebellion, terrorism, riots, strikes, or similar events.
  2. Government actions, including seizure, detention, confiscation, or customs clearance issues.
  3. Incorrect, incomplete, or insufficient shipping address provided by the customer.
  4. Unshipped parcels, including statuses such as “pre-shipment,” “label created,” or “shipment information received.”
  5. Orders refused by the recipient or returned to sender for reasons other than transit damage.
  6. Product issues occurring prior to shipment, including manufacturing defects, natural wear, oxidation, rust, or inherent defects.
  7. Incorrect items shipped (wrong product, color, size, or style), which should be addressed through Skyloong’s standard customer support process.
  8. Fraudulent claims, intentional damage, or abuse of the Service.

5. Cancellation Policy

  • If an order has not yet been shipped, you may request cancellation of Shipping Protection and a refund of the service fee.
  • Once the order has been shipped, Shipping Protection cannot be canceled or refunded.

6. User Obligations

By using this Service, you agree that:

  • All information you provide, including shipping details and claim documentation, is true, accurate, and lawful.
  • You will not use this Service for fraudulent, deceptive, or illegal purposes.
  • Skyloong reserves the right, at its sole discretion, to suspend or deny coverage, reverse transactions, or block accounts if we reasonably suspect abuse, fraud, or violation of these Terms.

You agree, to the extent permitted by law, to indemnify and hold harmless Skyloong and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Service.

7. Limitation of Liability

  • Skyloong’s maximum liability for any covered claim shall not exceed the purchase price of the covered product.
  • In no event shall Skyloong be liable for any indirect, incidental, special, or consequential damages, including loss of use, loss of profits, or delays in replacement or refund.

8. Acceptance and Modifications

By purchasing Shipping Protection or using the Skyloong website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and other applicable site policies.

Skyloong reserves the right to modify these Terms at any time. Updated versions will be posted on the website. If material changes are made, we will provide reasonable notice where required by law. Continued use of the Service after such changes constitutes acceptance of the revised Terms.