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SKYLOONG strives to provide quality-assured and good-performance products. However, we know that our products donโ€™t quite meet your expectations sometimes, and we sincerely apologize for this and please simply let us know within 30 days of receiving the product. SKYLOONG offers a 30-day money-back guarantee for goods purchased directly from and provide us with your order number.

To return an item, please contact us via email at support@ during normal business hours.

In order to return your product under the 30-day return policy, please check that: You have purchased the product directly from

The product is returned in the original packaging, with all materials included, in new or as-new condition.

Refunds (if applicable)

We offer refund/replacement only once we have received the product. It generally takes up to 7 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you havenโ€™t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank.

There is often some processing time before a refund is posted.

Receive Defective / Incorrect Product

If you receive a defective, damaged, or incorrect item, please provide an image of the product and tracking number written/printed on paper.

Email this to us at within 7 days after the order has been delivered to you.

Order Cancellation

All orders are available for cancellation before shipping out.
Once it goes out of our warehouse, we cannot cancel your order, you will have to reship the product back to us at your own expense in case you still do not want it.

Do Not Accept

  • We do not accept a random return without any notice. If you do return the products randomly, we will not offer any refund.
  • Customized items and shipping fees are not refundable.
  • Incorrect contact information or address results in a return to us.(we provide resend service, please refer to the Shipping Policy)
  • Refusing import clearance or refusing to sign for the parcel.
  • Items are not in new condition and notย in the original package with all accessories and a user guide.