Table of Contents

Warranty Definition

Warranty is defined as our written promise to repair or replace a faulty product that results from manufacturing issues.

*We offer a manufacturerโ€™s warranty on all our products.

Warranty Period

Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period for keyboards and DIY kits is twelve (12) months. Batteries will be covered by the 3-month warranty.

Does Not in Cover

  • Damages that are caused by misuse, abuse, installation, swapping, self-repairing and/or modifications.
  • Products are for reviews, giveaways, prize items, gifts
  • Products are stolen or gone missing.
  • Products are not purchased from , or an order number cannot be provided accordingly. *Product purchased from other resellers or distributors, please contact them for warranty.
  • Products have been disassembled, modified or repaired by people not authorized by skyloong.
  • The subjective issue of keyboard characteristics, such as typing sound and appearance, etc.
  • Damage incurred while being transported or moved by the customer.
    Shipping Damages: Skyloong is not responsible for the shipping damages done by the shipper or during the shipment period. Please contact your shipping service company for your claim.

Out of Warranty

If your product is โ€œout of warrantyโ€ and if you need repair or replacement service, please contact us at Out of warranty services are not free and both way shipping fees are not included.